Once our team have implemented your system, we are also able to provide Microsoft Dynamics CRM support and training for your staff.
Our dedicated team of Microsoft certified CRM engineers are on-hand 9am-5pm Monday to Friday for support, ensuring that you are never left on your own. In addition to providing user assistance and break-fix support for our customers, we are also able to provide Microsoft Dynamics CRM training remotely. The remote assistance technologies which we use allow us to take control of customer systems quickly and easily, allowing our engineers to understand and resolve issues efficiently.
We are able to provide support and assistance to Microsoft CRM users (including CRM 2011 Online and On-Premise), on either an ad-hoc or contract basis.
We have experience rescuing failed projects as well as resolving break-fix issues. Whatever your Microsoft Dynamics CRM support / consultancy requirements, we can help. Request a free system review with one of our consultants today.
Our support offerings include:
| Support level | Basic | Premium | Gold | Platinum |
| Break-fix support | Yes | Yes | Yes | Yes |
| Customisation support | Yes | Yes | Yes | Yes |
| Access to self-service knowledge base | Yes | Yes | Yes | Yes |
| Case logging via self-service portal and email | Yes | Yes | Yes | Yes |
| User assistance for CRM queries and general questions | No | Yes | Yes | Yes |
| Telephone support | No | Yes | Yes | Yes |
| Assistance with CRM workflow and field-level customisations | No | No | Yes | Yes |
| Inclusive consultancy time | No | No | No | Yes |
For our latest pricing and more information about the services we are able to offer please contact us.
Training
We are able to provide tailored classroom training for your staff and ad-hoc online training delivered when you want it.
Support
We understand that your CRM system is absolutely crucial to your business, so we're passionate about providing great support. We have Microsoft CRM certified engineers working full-time on support that you can contact by dedicated phone line or email.
Contact us for more information.