A4e
www.mya4e.com
A4e delivers frontline public services to help improve people's lives and get them into work.
The CRM Business created a CRM solution for A4e to manage delivery of business startup programs on behalf of NWDA.
Age Concern Cheshire
www.ageconcerncheshire.org.uk
Age Concern Cheshire is a charity providing a diverse range of care and support services to promote the well being of all older people in Cheshire and to make later life a fulfilling experience.
The CRM Business created a CRM solution for Age Concern to manage their clients, volunteers and services, automating routine administrative tasks to help ensure that the charity's resources were being used as efficiently as possible.
The Association for Perioperative Practice
www.afpp.org.uk
Harrogate-based AfPP is a charity providing education and support to theatre nurses, operating department practitioners and all those working in and around operating departments.
The CRM Business created an integrated CRM solution to allow AfPP to manage their membership subscriptions, editorial content and article sales, passing the necessary data to/from their existing website and financial systems.
Blue Orchid
www.theblueorchid.co.uk
Blue Orchid is an accredited provider of business support and consultancy.
The CRM Business customised Microsoft Dynamics CRM software for Blue Orchid to manage their enquiries and applications for Skillsworks, including customised eligibility checks. Their CRM system also handles web-based lead collection, feedback and complaint management, event management and marketing as well as standard contact and account management.
Business Link NorthWest
www.businesslinknw.co.uk
Business Link Northwest exists to promote business in the North West of England.
The CRM Business undertook a major CRM project that involved migrating data from 5 previous Business Links, extensive customisation of CRM and workflows, integration with the public web site for supplier registration and integration with the Learning Skills Council for automatic reporting of Train To Gain activities. Specific features of the solution included:
- Migration of several million records to the new system.
- Integration with a Hopewiser Solution for address lookup and automatic provision of geography dependant data.
- Integration with Avaya Phone System.
- Integration with Live Earth to automatically display broker locations in relation to client companies.
Castlefield Clinic
http://cosmetic-surgery.eu.com/
Castlefield Clinic is a cosmetic surgery provider passionately committed to putting the patient first.
The Microsoft Dynamics CRM solution created by The CRM Business for Castlefield Clinic was customised to manage their patient records and marketing campaigns.
Connect Yorkshire
www.connectyorkshire.org
Connect Yorkshire is the fast track to growth for Yorkshire's technology and life-science companies. They nurture new knowledge-based enterprises by linking them with the resources they need to succeed: investment, markets, management, partners, and support services.
Our solution for Leeds-based Connect Yorkshire was to customise Microsoft CRM to provide event and delegate management software as well as standard sales and marketing functionality. Scribe software was used to migrate data from previous systems into CRM.
Digicomm
www.digicommbcs.co.uk
Digicomm is an Avaya partner providing business communication solutions in Bolton.
Elite Telecom
www.elitetele.com
Elite Telecom offer a wide range of business phone systems, all custom built to meet customer requirements.
The CRM Business implemented an integrated company-wide CRM system for Elite Telecom. Features include:
- Case management system
- Service management
- Sales process management
- Sharepoint integration
- Integration with existing telephony billing system
- TAPI Phone system integration
Formscan
www.formscan.com
Formscan is a leading supplier of solutions and services strategically focused on business documents.
Highwire
www.highwire.info
Highwire Limited is one of the leading independent consultants and suppliers of height safety in the United Kingdom.
The CRM Business originally provided a comprehensive solution based on Microsoft CRM 3.0 for sales, customer service and operational management for Highwire, and more recently undertook a small project to upgrade that system to CRM 4.0.
Hudson Hill
www.hudsonhill.co.uk
Hudson Hill is an infrastructure and applications partner and Microsoft Small Business Specialist.
The CRM Business has provided a customised CRM solution that integrates with the company's Avaya phone system
Imerja
www.imerja.com
Imerja is a specialist provider of IT infrastructure, IT security and business communications services to organisations in both the public and commercial sectors.
Inspiral Ltd
www.inspiral.biz
Inspiral manages multiple public and private contracts in order to provide business support to the creative and digital industries. They operate as an effective intermediary between contractors of business support (such as Business Links) and the CDI sector clients.
The CRM Business deployed Microsoft Dynamics CRM for Inspiral and built an integrated assignment management system, providing an overall solution for creating, managing and reporting on projects.
Northern Housing Consortium
www.northern-consortium.org.uk
Northern Housing Consortium represents the views of housing organisations in the North of England.
PA Golf
www.pagolf.co.uk
PA Golf aims to provide complete golf packages through golf days, clinics, tournaments, golf travel and coaching to both the corporate and individual markets.
The CRM Business has provided a customised Dynamics CRM solution to support their sales and marketing functions.
Prince's Scottish Youth Business Trust
www.psybt.org.uk
The Prince’s Scottish Youth Business Trust (PSYBT) is a charity that helps young people, aged eighteen to twenty five years old, start up and continue in business, whoever they are and wherever they come from. With eighteen offices throughout Scotland, its regional managers offer assistance to help young people to access the support, advice, training and funding that PSYBT and its partner organisations provide.
Raising The Bar Events
www.rtbevents.co.uk
Raising The Bar run networking events for business leaders.
RefTech
www.reftech.co.uk
RefTech is one of the leading providers of badging and ticketing solutions for conferences, exhibitions, events and attractions.
The CRM Business has provided a Microsoft CRM Solution used throughout the organisation for sales, marketing and service management.
Sage for Construction
www.sageforconstruction.co.uk
Sage Construction, part of Sage (UK) Ltd, is the market-leading supplier of construction software and services to over 1700 construction, housebuilding and oilfield services customers in the UK and Ireland.
Sheffield Technology Parks
www.shefftechparks.co.uk
Sheffield Technology Parks provides a range of services to its clients to equip them with all the support, advice and facilities a new business needs.
The CRM Business implemented a Microsoft Dynamics CRM solution for them, providing an integrated sales and marketing environment.
World Tourist Attractions (now Great City Attractions)
www.worldtouristattractions.co.uk
Great City Attractions (GCA) is the market leader in the installation and operation of giant observation wheels and is now one of the most successful and experienced operators in the world, with a fleet of wheels ranging in size from 40 meters to the 165 meter Singapore Flyer, presently the world's largest.
GCA has a presence in many of the world’s most distinguished cities including Belfast, Brisbane, Brussels, London, Manchester, Paris, Perth, and Singapore and has just launched in Copenhagen and Sheffield. The company plans to add a number of wheels to its existing fleet throughout 2010 and beyond with a strong pipeline of current and potential new projects under development in locations as diverse as Beijing, Berlin and Orlando to fuel further growth. When launched, the company's Beijing wheel will reach a new record height of 208 meters, and is expected to attract more than 4 million visitors annually.
The CRM Business implemented an integrated Microsoft Dynamics CRM and Business Productivity Online Suite (BPOS) system for World Tourist Attractions.
Given its rapid worldwide expansion, GCA needed a solution that could enable it to store, manage, and access controlled versions of documents, contracts, site plans, site images, and more. And it needed a way to do this that did not require an extensive infrastructure in each of the locations where it is building. Says Nigel Ward, Vice Chief Executive Officer of GCA, "we needed a solution which was both secure and easily accessible from anywhere in the world. Equally important: The solution has to able to scale to cope with our rapid growth and must be easy to adapt. The combined CRM and SharePoint Online solution that we now have delivers on all of these and provides a key management system that helps us drive the business forward."
The full case study, with more details on this exciting project is available on Microsoft's case study pages.
