Boost service effectiveness and customer satisfaction
Microsoft CRM for Customer Service
Microsoft Dynamics CRM equips customer service representatives and their management with easy-to-use tools, enabling them to deliver an efficient, consistent service to customers.
Account history, case / complaint management, service history and a fully-searchable support knowledgebase empower agents to provide superior service, enhancing customer loyalty.
Microsoft Dynamics CRM 2011, released in the UK in January, introduces powerful data visualisation capability providing invaluable insight for management teams.
Watch the Microsoft Dynamics CRM for Customer Service video to learn more.
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Microsoft Dynamics CRM at a Glance
- Over 30000 customers across 80 countries
- Over 2 million users
- Full suite of sales, marketing + customer service software
- Native Office experience
- Fast, flexible and affordable
- Available in over 40 languages
- Positioned as leader by both Gartner and Forrester
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