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Customer Service CRM: A single customer view
Microsoft Dynamics CRM equips customer service representatives and their management with easy-to-use tools, enabling them to deliver an efficient, consistent service to customers. CRM can integrate with other business applications, delivering a single customer view across the organisation.
Account history, case / complaint management, service history and a fully-searchable support knowledgebase empower agents to provide superior service, enhancing customer loyalty.
Microsoft Dynamics CRM 2011, released in the UK in January, introduces powerful data visualisation and reporting capability providing invaluable insight for management teams.
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