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Customer service CRM: A single customer view
Microsoft Dynamics CRM equips customer service representatives and their management with easy-to-use tools, enabling them to deliver an efficient, consistent service to customers. CRM can integrate with other business applications, delivering a single customer view across the organisation.
Account history, case / complaint management, service history and a fully-searchable support knowledgebase empower agents to provide superior service, enhancing customer loyalty. CRM integrates seamlessly with Microsoft Outlook, allowing customer communications to be easily tracked without switching systems.
Microsoft Dynamics CRM 2013, released in the UK in October 2013, provides powerful data visualisation and reporting capability providing invaluable insight for management teams.
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