Welcome

Here at The CRM Business we are passionate about our work with Microsoft Dynamics CRM and have started this blog to provide you, our customer, with the latest news and information from our company.

CRM Portal Integration and Partner Relationship Management (PRM) accelerators released

Microsoft has just released another two accelerators for Dynamics CRM, providing further options to add value to Dynamics CRM software deployments.

Portal Integration

The Portal Integration accelerator adds functionality to allow Microsoft Dynamics CRM to connect more easily to an organisation’s web experience, allowing CRM data to be exposed to the internet.  This builds upon the existing [...]

Microsoft Dynamics CRM Accelerators – Latest news and release dates

The Microsoft Dynamics team has just provided an update around the upcoming solution accelerators for Microsoft Dynamics CRM 4.0.

In summary:

Sales Performance International (SPI) Solution Selling accelerator is now live.
Miller Heiman accelerator is due to go live on 30 September 2009.
Target Account Selling (TAS) accelerator is due to go live on 31 October 2009.
Social Networking (Twitter) [...]

We are hiring: Microsoft Dynamics CRM Consultant and Developer roles based in Sheffield, UK

Due to continued expansion, we are currently looking to recruit:

Microsoft Dynamics CRM Developer (CRM, .Net, ASP)
Microsoft Dynamics CRM Consultant

For new job roles in our Sheffield office. 

As well as having relevant technical skills and experience, the ideal candidates will also possess an ability to work as part of a small team and communicate at all levels.  If this sounds like [...]

Free trial of Microsoft Dynamics CRM 4.0

We are delighted to be able to offer a 30-day free hosted trial, in order to allow you to evaluate the Microsoft Dynamics CRM 4.0 system in your own time and truly understand how it could benefit your business.

Sign up for your free 30-day hosted Microsoft Dynamics CRM 4.0 trial now.

We will normally have you [...]

Case Study: The CRM Business creates integrated solutions using Microsoft Dynamics CRM and the Business Productivity Online Suite (BPOS)

Around the world, IT service providers and their clients are looking for ways to operate more profitably in these challenging times. For some, that means reducing internal costs. For others, that means finding ways to operate more flexibly to respond faster to opportunities and challenges. Many companies are trying to do all these things and [...]

CRM and social networks – white paper

Microsoft’s new white paper, CRM and Social Networking : Engaging the Social Customer, is a very helpful resource for those trying to understand what social networking means for business today, and how information gained from social networking sites such as Twitter, Facebook and LinkedIn can be translated into real business benefits. 

The white paper explains how [...]

Introduction to xRM: One platform. Many applications.

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What is xRM?

XRM, or eXtended Relationship Management, is the concept of taking Customer Relationship Management (CRM) to the next level and applying the same systems to other business relationships – not just those with customers. 

XRM is based around the same principles as CRM.  The concept of understanding what information needs to be tracked  in a business, and [...]