A new Customer Portal accelerator has just been released for Dynamics CRM 4.0 systems, combining all of the functionality previously released in the eService, Event Management and Portal Integration accelerators with powerful new Content Management [...]
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Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the 2010 Magic Quadrant for CRM Customer Service contact [...] Microsoft has just released another two accelerators for Dynamics CRM, providing further options to add value to Dynamics CRM software deployments. Portal Integration The Portal Integration accelerator adds functionality to allow Microsoft Dynamics CRM to connect more easily to an organisation’s web experience, allowing CRM data to be exposed to the internet. This builds upon the existing [...] The Microsoft Dynamics team has just provided an update around the upcoming solution accelerators for Microsoft Dynamics CRM 4.0. In summary: Sales Performance International (SPI) Solution Selling accelerator is now live. Microsoft’s new white paper, CRM and Social Networking : Engaging the Social Customer, is a very helpful resource for those trying to understand what social networking means for business today, and how information gained from social networking sites such as Twitter, Facebook and LinkedIn can be translated into real business benefits. The white paper explains how [...] Microsoft has this week released the Newsfeed Business Productivity accelerator for Dynamics CRM 4. This latest accelerator add-on expands upon CRM’s out-of-the-box capabilities and provides a solid platform which can of course be further extended and modified to meet customers’ specific requirements. The Newsfeed Business Productivity accelerator allows a “What’s New” dashboard report to be [...] |
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